"Elaine,

You took our heartbreaking situation and turned it into a loving tribute.

Through you loving care and dedication we were able to celebrate a beautiful life lived.

Thank you for making us feel at ease during a difficult time."

Stephanie and Matthew Laker, Bromsgrove, Worcs

"Elaine

I just wanted to say a big thank you for today. You held the ceremony together so well and it all went just as I and the children wanted it to. Many people commented on your eulogies and some thought you must be a family member as you talked of Manuel as if you had known him personally.

I  was terribly upset today, Manolo was the love of my life but I am so grateful you led the service in his memory and did justice to the impact he had on many lives.

Thank you."

Jackie Morón-Pachon, Bromsgrove, Worcs

"Thank you for your email Elaine. I have shown Alex and my mom too, and thank you for everything you have done for us and my dad. We have met some lovely people in the worst of circumstances who have made things slightly easier for us all. Your service was brilliant as you said “spot on” in relation to his character and in portraying exactly who he was and what he was about, without even knowing him. I do hope you love your job and will continue in your chosen career path as I feel you have really found your way to make a mark on so many peoples lives and in their death too. Once again Elaine, thank you from me, my mom, my sister and my dad. You exceeded all of our expectations."

Paula Morris, Birmingham

"My family and I would like to express our heartfelt thanks for the superb tribute to my father. You captured his character well and was a very warm and loving service.

Thank you for your perfection and compassion.

Kind regards.

Heather Laird x"

Droitwich, Worcs

"Hi Elaine,

I have just spoken to Liz Hartley.  She is over the moon with the way you have been with them and how personal you are. They are very, very pleased.  Just thought I would pass this on to you."

Funeral Arranger, Solihull

"Firstly thank you so much for a beautiful service. So many people said how lovely it was and they were right. Despite it being a very difficult day, everything you said was heart felt and that made it very personal. I have been to many funerals where I have felt the person doing the service was just doing their job, which although I know it is, it really felt like you knew him and that made it very special..... Thank you so much for looking after us all. It really couldn’t have gone any better. He would be very proud and honoured."

Melanie Bruce, Shirley, Solihull

"The service for Mom was lovely. Many thanks for conducting it so well and making it an outstanding occasion. I shan’t forget it and I shan’t forget you as part of it either."

Valerie Gaize, Studley, Worcestershire

"I just wanted to write to you to express my sincere thanks for the beautiful service for my dad. Your words captured my dad perfectly and everybody said so afterwards. You made a very difficult time a little easier on us all and we thank you so much for this."

Mary Clarke, Blackwell, Worcestershire

"Thank you for making it easy for us from the moment you walked through the door."

Andrew Budd, Rubery, Birmingham

"The ceremony and the tribute were exactly what we all wanted – thank you so much – there was lots of appreciative feedback ... afterwards."

Stella Hobbs, Edgbaston, Birmingham

"Me and my family are over the moon with the service you did yesterday and it was a pleasure for us to have such a special lady to make that happen."

The Hinton Family, Oldbury, West Midlands

"I just wanted to thank you for the wonderful service you did for mum. You handled her dementia very sympathetically and brought her to life as the vibrant active person that she was before this time. I feel you gave her the send off she warranted. The quality of your service and the way you presented it was first class. Anyone using your services will be in safe hands; I would wholeheartedly recommend you."

Kay Crutchley, Barnt Green, Worcestershire

"We wish to thank you for the way in which you conducted our sister's celebration service yesterday. The content clearly demonstrated the depth and extent of your research into her life and we would certainly recommend your services ."

John Goodall, Stourport, Worcestershire

"A massive thank you (to funeral director) for sending Elaine Jordan to deliver our sister's funeral service. She made us feel at ease from our first meeting and nothing was too much effort for her. The service was exactly to our liking. Heartfelt gratitude ."

Sheila Boyde, Birmingham